How are agents trained for my business?

Wubur provides a set amount of training based on your industry, and service concept as a whole. Before you enable your inbound or outbound call package we'll spend a bit of time with you to determine what it is you need offered to your customers and come up with a solid plan of action. 
At this time we'll go over how long we believe the training to take. Training is billed at the hourly rate of the package you would like to purchase. 

Our training is rather comprehensive, and is tailored to your needs based on the following: 

• Do you need us to provide quotes over the phone. 
• Do you need a pricing sheet created to be able to quickly discuss with customers.
• Do you need us to provide technical support on any of your products. 
  • If so, and your product is a physical good, we do ask that you provide us with a sample of the product so we can have it in our call center office. 
• Will you be providing service (customer service) to your customers? 
  • If so, we'll get some general policies that you have in place for how you give away free merchandise, or credits, or even services. 
• Will you be requesting we assist with billing related questions and services? 
  • If so, we'll determine the best course of action in how we communicate with your customers for billing needs. 

Our training process is quite simple, and provides you, the customer, with the best experience possible.